Shipping Your Watch To Antique Time For Service or Repair.
When you send your watch to Antique Time for service or repair,
here are a few instructions to follow. We suggest that you ship your watches
using the U. S. Postal Service. They offer many good services. One of the best
is the Registered Mail service. We suggest you use this if the watch you are
shipping to us is very valuable, such as a Rolex. Registered Mail is always kept
under lock and key, and always has to be signed for by any postal employee who
handles the package.
All Rolex watches must be sent with a $125.00 service deposit. This amount is
deducted from the total cost of the Rolex repair. You can read more about this
in the Rolex Forum at this link.
Rolex Watch Repair Service Deposit.
This deposit only applies to customers that send their watches to us without
contacting us first. This insures that we have good contact information
for billing purposes.
Most watches can be shipped to us by using Priority Mail. This gets to us within
3 Business Days. You can also use Tracking Numbers to determine when your watch
arrived at our facility. You can also buy Insurance for your watch that you are
The U. S. Postal Service is very reliable. In over 30 years we have never had a
package lost, nor have our customers had a loss.
U. S. Postal Service Web Site.
THANK YOU AND WE LOOK FORWARD TO SERVICING YOUR
Here is our shipping address.
1750 DELTA WATERS ROAD SUITE 102-325
Medford, Oregon, 97504
Following is some information from our web site, Antique Time Shipping
Information, that explains more about shipping and packaging.
When watches are sent to us, it is usually because they are in need of repair or
general maintenance. Carefully packing your watch for shipment prevents a simple
repair from turning into a complex repair. DON'T over pack or stuff your box so
tight with fill material. When you do this, any outside force on the box is
directly transmitted to the watch inside of the box. This can cause damage to
delicate balance staffs should the package get dropped or thrown during
ALLOW BREATHING ROOM.
Wrap your watch in small bubble wrap and place inside a box that allows at least
3 to 4 inches around the watch. Now use light peanut foam fill material to
surround the watch. Don't pack to tight. Allow the watch to "Float" inside the
box. This way, should the box get dropped, the watch will be able to move a
small amount while the packing material absorbs the impact, thus allowing the
watch to gently move while the impact is dissipated. This is the old "Egg In The
This is the best way to send us your watch and is also the least expensive. You
can also insure express mail for any amount you need and you can also purchase
tracking numbers for the package. The Post Office supplies boxes and tape free
of charge. Do NOT ship your watch to us using UPS or FedEx or any other carrier.
Using them will delay your watch arriving to us. We are located across the
street from the post office and pick up our packages there on a daily basis.
EXPRESS MAIL. We
return all repairs using Priority Mail or Registered Mail depending upon the
value of the item being shipped. Express Mail is available and comes with
automatic insurance of $100.00. Additional insurance coverage is available along
with tracking numbers. We will NOT ship watches using UPS or FedEx. Watches are
classified as jewelry, therefore, UPS and FedEx will not insure them.
PLEASE DON'T ASK US TO USE THEM.
When you ship your watch to us, PLEASE be sure to include your
EMAIL ADDRESS with the package. This is
very important as we use QuickBooks Pro 2005, which enables us to send you very
detailed estimates for your watch repair needs. We also E-mail invoices when
your repair or purchase is complete.
We ship all completed watch repairs on Saturday and again on Wednesday. This
gives us time to bench test all watches and to prepare them for shipment.
"Rush jobs create poor jobs."
At times, we use an outside company to handle our packaging and shipping needs.
This is usually done with items that we sell at auction. PLEASE don't call our
shop to ask when your job or auction item was shipped. We simply don't have the
time to stop work in progress and look up this information. Please send us an
email with your request.
REMOVE ALL ATTACHMENTS FROM YOUR WATCH.
When you send your watch to us, PLEASE remove pocket watch chains, watch fobs
and other attachments. This does not apply to watch bands on wrist watches.
Please don't send your watch to us in its original factory box. Leaving these
items on your watch delays the service process and it is difficult to keep track
of these items. We will NOT be responsible for these items. As they have to be
removed for case polishing and cleaning.
OUR SHIPPING ADDRESS.
1750 Delta Waters Road suite 102-325
Medford, Oregon, 97504