ANTIQUE TIME PAYMENT SHIPPING INFORMATION
Watch Need Not Be A Problem
Here Are A Few Simple Instructions To
Insure That It Arrives Safely
2252 TABLE ROCK ROAD SUITE 3
MEDFORD, OREGON, 97501
PAY ATTENTION TO THIS
When you ship your watch to us for service or repair please include your correct
email address and phone number in your package. Also be sure to include a
note as to what you want us to do for you. If we have exchanged emails
about your repair please don't assume that we know who you are or what you want
by simply sending your watch to us. We don't have time to try and track
down emails and match them up to jobs that arrive without any information or
instructions. If possible it is acceptable for you to include a copy of
our emails with your package. Doing this will help us to get your job done
as soon as possible without needless delays.
We offer our customers several payment options. We accept Personal
checks, Business checks and Money Orders.
The use of PayPal is by invitation only.
We do NOT ship any items COD.
PLEASE do not email copies of Delivery Confirmation notices that you have
received either from our company or notices from the Postal Service showing your
package has not been received for shipping on the date specified. We are
not responsible for how long it takes the Postal Service to process and scan
packages at their processing plants.
We Do Not Accept PayPal For Watch Repairs.
Watch repairs are labor intensive and require items such as mainsprings, gaskets
and other internal mechanical parts. Due to this we only accept personal
checks, business checks and money orders on all repairs unless prior
arraignments have been made to use PayPal.
The use of PayPal
is by invitation only.
Our Service Priorities are listed at the bottom of this page.
PROPER PACKAGING. When
watches are sent to us, it is usually because they are in need of repair or
general maintenance. Carefully packing your watch for shipment
prevents a simple repair from turning into a complex repair. DON'T
over pack or stuff your box so tight with fill material. When you do
this, any outside force on the box is directly transmitted to the watch
inside of the box. This can cause damage to delicate balance staffs
should the package get dropped or thrown during shipment.
ALLOW BREATHING ROOM.
Wrap your watch in small bubble wrap and place inside a box that allows at
least 3 to 4 inches around the watch. Now use light peanut foam fill
material to surround the watch. Don't pack to tight. Allow the
watch to "Float" inside the box. This way, should the box
get dropped, the watch will be able to move a small amount while the packing
material absorbs the impact, thus allowing the watch to gently move while
the impact is dissipated. This is the old "Egg In The Box"
This is the best way to send us your watch and is also the least expensive.
You can also insure Priority Mail for any amount you need and you can also
purchase tracking numbers for the package. The Post Office supplies
boxes and tape free of charge. Do NOT ship your watch to us using UPS
or FedEx or any other carrier. Using them will delay your watch
arriving to us. We are located across the street from the post office
and pick up our packages there on a daily basis.
Registered Mail is the most secure way to ship your watches.
Your package is placed under lock and key as soon as you drop it off at the
Post Office. All corners and seams must be taped using brown paper
tape so that the Post Office can round date all corners and seams for
security purposes. Every postal employee that handles Registered Mail
must sign for it. This form of shipping is generally used for high
EXPRESS MAIL. We return
all repairs using Priority Mail. Express Mail is available and comes
with automatic insurance of $100.00. Additional insurance coverage is
available along with tracking numbers. We will NOT ship watches using
UPS or FedEx. Watches are classified as jewelry, therefore, UPS and
FedEx will not insure them. PLEASE DON'T ASK US TO US THEM.
you ship your watch to us, PLEASE be sure to include your
EMAIL ADDRESS with the package. This is very important as we use QuickBooks
Pro 2012, which enables us to send you very detailed estimates for your
watch repair needs. We also E-mail invoices when your repair or
purchase is complete. Note: If you do NOT supply us with your
email address or if you do not have an email address we can't send you
Invoices or Estimates. This will delay your orders as we will have to
send your Invoices and Estimates by First Class Mail.
SHIPPING SCHEDULE. We
ship all completed watch repairs on a daily basis usually within one week
after receipt of payment.
This gives us time to bench test all watches and to prepare them for
shipment. Remember, "Rush jobs create poor jobs." At times, we
use an outside company to handle our packaging and shipping needs.
This is usually done with items that we sell at auction. PLEASE don't
call our shop to ask when your job or auction item was shipped. We
simply don't have the time to stop work in progress and look up this
information. Please send us an email with your request.
REMOVE ALL ATTACHMENTS FROM YOUR
WATCH. When you send your watch to us,
PLEASE remove pocket watch chains, watch fobs and other attachments.
Please don't send your watch to us in its original factory box.
Leaving these items on your watch delays the service process and it is
difficult to keep track of these items. We will NOT be responsible for
these items. As they have to be removed for case polishing and
OUR SHIPPING ADDRESS.
2252 TABLE ROCK ROAD SUITE 3
MEDFORD, OREGON, 97501
Postal Service Delivery
Following is our Service Priorities by categories of watches
and time periods involved to complete required repairs and maintenance.
First Priority. Wrist watches. General
service is two to three weeks. If diamond bezels are ordered or if your
dial needs to be refinished the time period may be three to four weeks.
This is total turn-around time and includes both men's and ladies wrist watches.
Second Priority. American made pocket watches.
This includes railroad grade watches to low jewel count pocket watches.
The average turn-around time is three to four weeks. This can also vary
depending on the volume of First Priority repairs and the availability of pocket
Third Priority. All other mechanical watches such as
ladies vintage wristwatches and other American made mechanical watches.
The turn-around time is totally at our discretion and it may take several months
before you can expect this type of repair to be completed. This is due to
the availability of parts and other jobs that take priority in our shop.
Fourth Priority. This involves pocket watch case hinge
repairs and jewelry repairs of all types. The turn-around time for this
type of repair is totally at our discretion and it may take several months
before you can expect repairs of this type to be completed.
Please note that we are not responsible for delays caused by
our suppliers due to the backorder of watch parts and material supply issues.
Most parts that we use in our day-to-day operations are available at our shop
which facilitates prompt service.
Return Shipping. In the rare event that your
watch needs to be returned due to mechanical failure we pay return postage not
to exceed $20.00. This amount is more than adequate to cover Priority Mail
costs plus insurance. This amount will be refunded using PayPal.
Mechanical failure does not cover crystals and it does not cover any timing
manipulations or regulation of any watch movement.
Water damage is not covered. Our warrantee covers only parts that may have
been replaced during normal service of your watch. Should your watch
require any additional parts you will be billed for them. We supply the
labor at no charge.